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The power of word of mouth online — infographic

Wondering about the extent of ‘word of mouth’ recommendations and conversations in the online word, especially across social media platforms? [...]

How to improve quotes in press releases

Many press releases fall down in their use of quotes. Writing a quote filled with marketing jargon, or that lacks the natural flow of the spoken word, is a sure way to reduce the effectiveness of a press release and limit the exposure it receives. [...]

UK marketing budgets cut for third quarter running — Bellwether survey

In the three months to the end of June, UK marketing executives have cut their budgets for the third quarter running, and business confidence fell to its lowest point in more than two years. [...]

ISBA ready to issue new guidance celebrity Twitter endorsements

In order to set out some much needed ‘ground rules’ on how companies use celebrity endorsements via Twitter, ISBA is preparing to issue new guidance on the issue [...]

How to boost customer retention with email

Email can be an effective tool in boosting customer retention rates, as part of a wider relationship marketing plan. [...]

Manchester United playing it safe with social media

Manchester United is taking a cautious approach with social media, according to a new item in Marketing Week, with no plans to add advertising to its Facebook fan page, and a ‘wait and see’ approach to Twitter. [...]

McDonald’s TV ad promotes CSR message

The latest TV advertisement from McDonald’s highlights positive messages about the fast food provider, one for each letter of the alphabet, to promote its Corporate Social Responsibility (CSR) strategy in the community. [...]

Two-thirds of FTSE 100 use social media, Twitter for preference

67 Companies in the FTSE 100 companies are using social media, with Twitter proving the most popular platform. [...]

How social media built the Urban Outfitters ‘plagiarism’ story

Amber Kernes has dissected how the Urban Outfitters ‘plagiarism’ story spread online. [...]

Using Corporate Social Responsibility to build customer loyalty

Does having a Corporate Social Responsibility (CSR) programme actively encourage customer loyalty? It’s a question many companies ask themselves when deciding how far they can take CSR initiatives. [...]